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  • Email : info@omelyshop.com

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RETURNS

If for any reason the customer is not satisfied with his/her purchase, items which are not used can be returned for exchange or refund within 14 days from the date of receipt of the goods.

Instructions for returning items

We need you to send sent a request to This email address is being protected from spambots. You need JavaScript enabled to view it. within 14 days from receipt of order. In the mail you must include the codes of the items which you wish to return and also if you prefer to change or have an reimbursement. Upon receipt of the return request, OMELYSHOP.COM will send you a  confirmation containing the Return Authorization Number (R.A.N.).

The refund must be made with the courier indicated in the email sent by OMELYSHOP.COM. The Return Authorization Number must be written on the consignment note, which must be completed as indicated in the email.  The cost of return shipping will be charged to the customer.

The customer can choose from two types of compensation: change or reimbursement. Each item must be returned including all labels, packaging and accessories provided with the order received.

Returns must be shipped within the OMELYSHOP.COM box.

Returning items must be received at the offices of OMELYSHOP.COM

via Pratese 130

50145 ITALY Florence

within 14 days after written authorization to the Customer by the Returns department.

In case the customer receives defective goods, or if there are any errors during shipments made by OMELYSHOP.COM, the customer must contact OMELYSHOP.COM, fill out the return form and return the goods. In this case, the problem occurred due to defect and shipping error, the shipping charges will be payed by OMELYSHOP.COM.

OMELYSHOP.COM reserves the right to refuse unauthorized returns or sent by other couriers than indicated  in the mail with instructions. In this case OMELYSHOP.COM will not accept the returned goods and  the goods will be returned to the sender at the original shipping.